They differ depending on what you order and how much you order. If you are ordering something that is already premade then processing times are generally same day. If you get anything made-to-order or custom then it can take in between 1-40 days, depending on order volume at the time. We usually post via instagram with processing time updates weekly, as well as a banner at the top of our website should state the current wait. 

We do NOT accept returns for CUSTOM orders or cosmetics, but we may for other garnets that are found to be damaged or done incorrectly by us.
We can issue a refund under most circumstances. You have up to 1 week prior from receiving your order to request either an exchange or return. Once it's been pst a week I will not honor any exchanges or returns. If your order has already been processed and shipped out, we will NOT issue a refund unless once received you decide to return your order within the requested timeframe.

They are calculated during checkout based on weight, dimensions and destination of the items in the order. We don't flat rate our products, our carrier USPS calculates everything for us and populates if for each individual customer depending on what you ordered and where you are located. 

(After processing) In general, domestic U.S shipments are in transit for 1 - 3 days, weekends and holidays are not included! (Covid-19 + holiday season may delay that by a day). International is usually in between 1-3 weeks to be delivered. 

All sales are final once your receive a tracking number. We may cancel for you before so if you reach out in time or if we exceed processing times.

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. Tracking numbers are sent out via email when your order has been processed. It may take 24 hours for your tracking number to be active.

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation with the carrier. We will also provide you with the tracking information if you’d like to contact them yourself.

We maintain accurate stock counts on our website, there may never be a stock discrepancy where we will not be able to fulfill your items at time of purchase. Since we have inventory enabled on our website there will never be a time where we sale out and allow overselling (unless I state that item has been switched to preorder after being sold out quickly). That keeps up from having to process any refunds or having our customers wait for restock.